Maintenance & Support
Proactive monitoring, incident response, and code remediation. 99.9% uptime SLA.
Production is where products earn their keep — and where neglect gets expensive fast. We use AI-driven monitoring and predictive diagnostics to catch issues before your users do. And if your codebase was built with AI tools by someone who didn't fully understand what they were generating, we clean that up too. Secure, reliable, maintainable — that's the standard.
What's included
All tiers include monitoring, security patches, backups, and a monthly health report.
Monitoring & alerting
24/7 infrastructure monitoring with escalation policies. You know about issues before your users do
Security patches
Dependency updates, vulnerability remediation on a regular cadence — not when it's already a crisis
Performance optimization
Monthly reviews and optimizations to prevent gradual degradation that silently kills conversion rates
Incident response
Defined SLA for critical incidents. Fast triage, clear communication, and thorough post-mortems
Regular backups
Automated backup schedules with tested restore procedures. Recovery is a drill, not a disaster
AI-powered code remediation
We use AI to accelerate diagnostics and pattern detection — then apply deep engineering expertise to clean up AI-generated code, replacing hallucinated logic and brittle workarounds with secure, maintainable implementations
Support tiers
The proactive difference
Most support contracts are reactive — you break something, you call us. Our model is proactive: we audit, patch, and optimize on a fixed schedule.
Ongoing
Monitor & detect
24/7 infrastructure monitoring with alerting and escalation policies tailored to your stack
Monthly
Review & optimize
Performance reviews, dependency health checks, and optimization to prevent gradual degradation
Quarterly
Audit & report
Comprehensive health report covering security, performance, and infrastructure status
As needed
Respond & resolve
SLA-bound incident response with fast triage, clear communication, and thorough post-mortems
We came in thinking we needed a new platform. Kalinko told us we didn't, and they were right. The fix cost a third of what we'd budgeted and ran on day one.
Who this is for
Teams that need their production applications to stay healthy, secure, and performant without dedicating internal engineering resources to maintenance.
Ready to see what's possible?
Book a free 30-minute discovery call. We'll map your opportunities and give you a realistic ROI estimate.
Book a discovery callFrequently asked questions
All tiers include 24/7 monitoring, security patches, dependency updates, regular backups with tested restores, and monthly health reports. Higher tiers add faster SLAs, performance optimization, and dedicated engineering time.
Depends on your tier: Essential offers 4-hour response during business hours, Professional offers 2-hour response during extended hours, and Enterprise offers 30-minute response 24/7.
Yes. We regularly take over codebases built by other teams — including AI-generated applications. We start with a technical audit to understand the current state, then transition to ongoing maintenance with a clear remediation plan.
Yes. We use AI to accelerate diagnostics, then apply deep engineering expertise to replace hallucinated logic, brittle workarounds, and security holes with secure, maintainable implementations.
Essential (4h SLA, business hours) suits stable internal tools. Professional (2h SLA, extended hours) fits customer-facing products. Enterprise (30min SLA, 24/7) is for mission-critical systems where downtime costs real money.