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Maintenance & Support

AI-powered proactive maintenance and code remediation. 99.9% uptime guaranteed.

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99.9%
Uptime guaranteed
24/7
Enterprise monitoring
30min
Fastest response SLA
3
Support tiers

Capabilities

What's included

All tiers include monitoring, security patches, backups, and a monthly health report.

01 Monitoring & alerting 24/7 infrastructure monitoring with escalation policies. You know about issues before your users do
02 Security patches Dependency updates, vulnerability remediation on a regular cadence — not when it's already a crisis
03 Performance optimization Monthly reviews and optimizations to prevent gradual degradation that silently kills conversion rates
04 Incident response Defined SLA for critical incidents. Fast triage, clear communication, and thorough post-mortems
05 Regular backups Automated backup schedules with tested restore procedures. Recovery is a drill, not a disaster
06 AI-powered code remediation We use AI to accelerate diagnostics and pattern detection — then apply deep engineering expertise to clean up AI-generated code, replacing hallucinated logic and brittle workarounds with secure, maintainable implementations

Our approach

The proactive difference

Most support contracts are reactive — you break something, you call us. Our model is proactive: we audit, patch, and optimize on a fixed schedule.

Ongoing

Monitor & detect

24/7 infrastructure monitoring with alerting and escalation policies tailored to your stack

Monthly

Review & optimize

Performance reviews, dependency health checks, and optimization to prevent gradual degradation

Quarterly

Audit & report

Comprehensive health report covering security, performance, and infrastructure status

As needed

Respond & resolve

SLA-bound incident response with fast triage, clear communication, and thorough post-mortems

We came in thinking we needed a new platform. Kalinko told us we didn't — and they were right. The fix cost a third of what we'd budgeted and ran on day one.
James WilsonCEO — TechVentures

Ideal fit

Who this is for

Teams that need their production applications to stay healthy, secure, and performant without dedicating internal engineering resources to maintenance.

SaaS products E-commerce platforms Customer portals Internal tools API services AI-built applications & remediation

Ready to see what's possible?

Book a free 30-minute discovery call. We'll map your opportunities and give you a realistic ROI estimate.

Book a discovery call

FAQ

Frequently asked questions

All tiers include 24/7 monitoring, security patches, dependency updates, regular backups with tested restores, and monthly health reports. Higher tiers add faster SLAs, performance optimization, and dedicated engineering time.

Depends on your tier: Essential offers 4-hour response during business hours, Professional offers 2-hour response during extended hours, and Enterprise offers 30-minute response 24/7.

Yes. We regularly take over codebases built by other teams — including AI-generated applications. We start with a technical audit to understand the current state, then transition to ongoing maintenance with a clear remediation plan.

Yes. We use AI to accelerate diagnostics, then apply deep engineering expertise to replace hallucinated logic, brittle workarounds, and security holes with secure, maintainable implementations.

Essential (4h SLA, business hours) suits stable internal tools. Professional (2h SLA, extended hours) fits customer-facing products. Enterprise (30min SLA, 24/7) is for mission-critical systems where downtime costs real money.